Privacy Policy

Effective Date: [Insert Date]

PaisaWasul (“we,” “our,” “us”) values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile application, and services.

1. Information We Collect

We may collect the following types of information:

• Name, phone number, email address, and address.
• Location details for service booking and technician assignment.
• Payment-related details for processing transactions.
• Device information such as browser type, IP address, and operating system.
• Booking history, preferences, ratings, and feedback.

2. How We Use Your Information

• To create and manage your account.
• To process service bookings and partner registrations.
• To assign service professionals near your location.
• To send booking confirmations, updates, OTPs, and support messages.
• To improve user experience, service quality, and app performance.
• To process payments, refunds, and resolve disputes.
• To comply with legal and regulatory obligations.

3. Sharing of Information

We may share your information only when necessary, including:

• With service professionals to complete your booking.
• With payment gateways to process secure payments.
• With third-party vendors who help us operate the platform.
• With legal authorities when required by law.

We do not sell your personal information to third parties.

4. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorized access, misuse, alteration, or disclosure. However, no online platform can guarantee complete security.

5. Cookies and Tracking Technologies

Our website or app may use cookies and similar technologies to improve functionality, remember user preferences, analyze traffic, and offer a better browsing experience.

6. User Rights

You may have the right to:

• Access the personal data we hold about you.
• Request correction or update of inaccurate information.
• Request deletion of your account or personal data, subject to legal obligations.
• Opt out of promotional communications.

7. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites.

8. Retention of Information

We retain your information only as long as necessary for service delivery, legal compliance, dispute resolution, and business operations.

9. Children’s Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect information from minors without proper consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

11. Contact Us

For privacy-related questions or concerns, contact us at:

• Email: support@paisawasul.com
• Phone: +91-9876543210