Effective Date: [Insert Date]
At PaisaWasul, we aim to provide a smooth and fair service experience. This Refund Policy explains how refunds,
cancellations, and payment adjustments are handled on our platform.
1. Booking Cancellations
- Users may cancel a booking before the service professional is assigned or dispatched, subject to applicable policy.
- If cancellation happens after assignment or arrival, a cancellation fee may apply.
- Any charges will depend on the type of service, time of cancellation, and professional travel status.
2. Eligibility for Refund
Refunds may be considered in the following situations:
- Payment deducted but booking not confirmed.
- Service professional did not arrive for the confirmed booking.
- Service was cancelled by PaisaWasul or the assigned partner.
- Duplicate payment made for the same booking.
- Verified service issue approved after review by support team.
3. Non-Refundable Situations
- Change of mind after the service has been completed.
- Incorrect booking made by the user.
- Additional work approved by the user at the service location.
- Cases where the issue is found outside the original booked scope.
- Late cancellation beyond the free cancellation window.
4. Partial Refunds
In some cases, only a partial refund may be processed depending on service completion level, material cost,
technician visit charges, or any approved deductions as per company policy.
5. Refund Process
- Refund requests should be raised through customer support with booking details.
- Our team may review service history, partner feedback, and payment status before approval.
- Approved refunds are generally processed to the original payment source.
6. Refund Timeline
Once approved, refunds are generally processed within 5 to 7 business days. The exact credit timeline may vary
depending on your bank, card issuer, UPI, or payment gateway.
7. Cash Payments
For bookings paid in cash, any approved refund or adjustment may be processed through bank transfer, wallet credit,
coupon adjustment, or another suitable method decided by PaisaWasul.
8. Service Disputes
If you are dissatisfied with a service, please report the issue within [24/48 hours] of service completion.
Refunds or rework, if any, will be subject to review and approval.
9. Platform Rights
PaisaWasul reserves the right to refuse refund claims that appear abusive, fraudulent, or against platform policy.
10. Contact for Refund Support
- Email: support@paisawasul.com
- Phone: +91-9876543210